Refund policy

 

The Silver Connection strives to ensure all products meet customer expectations. However, if you prefer an exchange or full refund, you may return the item within 30 days of receipt. Here are basic guidelines but always feel free to call us and we will certainly accommodate your request.

Damaged Items
If any item is damaged upon receipt, please call us for return instructions on the item. We can send you a postage paid return envelope or refund mailing costs directly to you. Items that have been altered in any way after receipt cannot be accepted for return or exchange. Altering includes being worn, resized or engraved.

Exchanging Items
Wish you had picked the other item instead? No problem, exchanging an item is easy. Simply return the item and upon our receipt, your account will be credited the exact amount of that item plus shipping. Your exchanged item will be sent to you.

Changed Your Mind?
If you simply change your mind on an item, we understand. Give us a call or email us and we will honor your request.

Instructions for Returns
Place all contents of the purchase in a protective mailing box or bubble padded envelope so that an item does not get caught in the mail sorting machines.

Self-Serve Returns
https://account.silverconnection.com

Submit a return request (item must have been purchase within 30 days and not be damaged through wear):
Log in or create an account.
1. Enter your email address and click continue.
2. Check the email sent from us and enter the six-digit verification code included in the email.
3. Click the order that you want to submit the return for.
4. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click Submit request. If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Manual Requested Return:
Please include a reason for return.
Ship the item to:
The Silver Connection
P.O. Box 901294
Sandy, UT. 84090

Please call our customer service number at 877-745-2345 if additional information is required.